Helpdesk : .
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    View in detail

    Goto Tab

    g then d Dashboard g then t Tickets g then e Social g then s Solutions g then f Forums g then c Customers

    Common shortcuts for ticket list and view

    Alt + Left / Right Navigate between ticket list view pages or j / k
    r / f / n Reply / Forward / Add note # Delete ticket @ Pickup ticket ! Mark ticket as spam ~ Close ticket ( Alt + ~ to skip notification ) / Search s Scenarios v Jump to views

    Ticket List

    j / k or up / down Jump cursor to next / previous ticket space Show ticket hovercard Enter View the active ticket x Select a ticket, ( Shift + x to select all )

    Ticket View

    Ctrl + Enter Save / Send Alt + Ctrl + Enter Open dialog w watch ticket, ( Shift + w to add another watcher ) ] Expand conversations } Toggle Activity m Add time on ticket p Priority